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Terms & Conditions

1. Introduction

These Conditions set out the rights and obligations of the Self Storage Operator (“we”, “us” or “our”) and the Customer (“you” or “your”). These Terms and Conditions can only be changed with the prior written agreement of both the Self Storage Operator and the Customer. We cannot provide insurance cover in relation to your goods and you should therefore consider whether you need separate insurance cover. Your attention is drawn to Clause 7 which sets out our liability in respect of your goods.

2. Rental Sheet


Our Rental Sheet is inclusive of VAT but unless otherwise stated does not include customs, duties, inspections or any other fees or taxes payable to any statutory body. Any such duties or fees will be payable by you in addition to the price stated in the Rental Sheet.


We reserve the right to amend the price stated in the Rental Sheet to take account of changes of circumstances which were not taken into account when preparing our Rental Sheet and are confirmed by us in writing. Such factors may include the following:


We supply any additional services;


Our Rental Sheet along with these Terms & Conditions constitutes the full contract between us.

3. Your Responsibilities


You accept


that the value of the goods being stored is at your sole risk and that you will take out adequate insurance cover for the full value of any items in store. You also confirm that you agree to indemnify us at all times against any losses or damage to your stored items howsoever they occur.


You must provide us with contact details during the storage period.


We will not be liable for any loss, damage, cost or additional expense that may occur as a result of your failure to fulfil these obligations unless by reason of our own negligence or breach of contract.


Ensure that only you and persons authorised in writing or accompanied by you have access to your storage unit.


Ensure your storage unit is locked at all times when you are not present and you must not leave your key or permit access to any person other than your agent.


Return your padlock & key at the end of your rental period otherwise you will agree that you will pay to us a £60 charge.


You must permit us to enter the unit, if necessary by force if we believe the unit contains any items listed in Clause 5 or to mitigate a loss covered by this policy.

Ownership of Goods


You confirm to us that the goods being stored are your property or that you have the authority of the owner to enter into this contract in relation to the removal of the goods.


You undertake to indemnify us for any claims and keep us indemnified against any claims resulting from any breach by you of Clause 4.1.

Excluded Goods


The following items are excluded from this contract and must not be stored;


prohibited, stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, compressed gases, aerosols, paints and firearms and ammunition, chemicals, radioactive materials or biological agents;


jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind;


any goods likely to encourage vermin or other pests or to cause infestation or contamination;


perishable items and/or those requiring a controlled environment or refrigerated or frozen food or drink;


animals, birds or fish or any other living creatures.


If you submit any such goods without our knowledge we will make them available for your collection and if you do not collect such goods within a reasonable time we reserve the right to take further steps in relation to the disposal of any such goods. You must indemnify us against any additional charges, expenses, damages, costs or claims incurred by us as a result.



You must pay our charges so that we have cleared funds in advance of each 4 weekly storage period.


You must not withhold any part of the agreed price.


We reserve the right to charge interest on overdue amounts.


Payment terms may only be varied with our written agreement in advance.


Should any of your recurring payments be rejected for any reason whatsoever, we reserve the right to charge an administration fee of £20.


Should you not pay the full amount of any rental period in advance of each 4 weekly storage period’s start date, we reserve the right to charge you a Late Payment Fee of £20.

Our Liability for Loss or Damage


We do not accept any liability, as detailed in Clause 3.1.1, for the stored goods in the unit. You agree any goods or items stored is your sole risk and our liability for loss or damage to your goods caused by normal perils, including as a result of our negligence will be indemnified by you at all times.


We shall not be liable to the extent that loss or damage is caused or contributed to by moving goods under your express instructions, against our advice, and in a manner which is likely to cause damage.


You must notify us as soon as reasonably possible of any damage to your property.


You must maintain adequate insurance cover throughout the storage period to cover you against any losses from accidental damage, theft or any other losses to your items howsoever they are caused.

8. Withholding or Disposal of the Goods

We have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other agreement between us. These may include any charges which we have paid out on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs incurred by us as a result of withholding your goods and these Terms and Conditions will continue to apply.

9. Storage Charges

We may change our storage charges and you will be given 28 days’ notice of any such change in advance in writing. Where you have been offered a discount in return for an agreed period of storage, but you do not complete the agreed period, you will be liable to pay the amount of discount at the end of your rental period.

10. Applicable Law

These Terms and Conditions are subject to the Law of England and Wales.

11. Whole Agreement

These Terms and Conditions together with the Rental Sheet form the whole agreement between us and all other correspondence or oral discussions or representations are excluded.

12. Termination

We may terminate this contract within 30 days in writing. If you wish to terminate this agreement while your goods are in storage you must give at least 14 working days’ notice in writing. You remain liable for charges for storage up to the date of release of the goods to you.